Requesting a refund
You must meet both criteria below for a refund to be considered:
- You have not used your account in the current calendar month.
- You have no outbound emails sent.
If you meet these conditions, please create a new ticket in the support system to the financial department with the subject “Refund request”, or email support@flynet.pro with the same subject.
Processing time: up to 7 days.
For card payments, the refund is issued to the same card used for the payment. For crypto payments — to the same wallet address.
When refunds don’t apply
- The account has been used in the current calendar month.
- Outbound emails have been sent from the server.
- The server was suspended for Terms of Service violations.
- Domain registration or third-party license fees (MailWizz, etc.).
If you’re experiencing technical issues, please contact support first — most problems are resolved within minutes and don’t require a refund.